Refund & Cancellation Policy

1. What you are buying

LEW Premium is a prepaid access pass that lasts 30 days from the moment your payment succeeds. It raises your monthly AI Study Tools credit allowance and your daily AI Assistant usage limit. It is not an auto-renewing subscription: nothing is charged again automatically, and your access simply ends when the period expires unless you choose to buy another one.

2. Cancellation

Because Premium does not renew automatically, there is nothing to cancel. You will never be charged a second time without making a new purchase. You can stop using Premium at any time, and you keep access for the remainder of the period you already paid for.

3. Refunds

We aim to be fair rather than technical about this:

• Unused Premium — refundable within 7 days. If you bought Premium within the last 7 days and have not used any AI Study Tools credits or AI Assistant messages beyond your free allowance during that period, contact us and we will refund you in full.
• Used Premium — not refundable. Once you have used the paid allowance, that usage has already cost us money with our AI provider and cannot be returned. We cannot refund a period whose credits have been spent.
• Something went wrong — always refundable. If you were charged but did not receive Premium, were charged more than once for the same purchase, or the Service was broken in a way that stopped you using what you paid for, tell us and we will make it right. This is not limited to 7 days.

4. How to request a refund

Email deeppebbletech@gmail.com from the email address on your LEW account, and tell us roughly when you paid and what went wrong. You do not need an order number — we can find your payment. Please allow us a couple of days to reply; we are a small team.

5. How refunds are paid

Approved refunds are issued to the original payment method through our payment processor, Razorpay. We start the refund within 5 business days of approving it. Once started, the money typically reaches you within 5–10 business days, depending on your bank or card issuer — that final leg is outside our control.

Refunds are issued in Indian Rupees (INR) for the amount paid. We do not charge a fee for processing a refund.

6. Beta

LEW is currently offered as a beta and is still changing. If a feature you paid for is removed or significantly broken during a period you have paid for, contact us — we will refund the unused portion rather than leave you with something you did not sign up for.

7. Contact

Questions about this policy? Reach us at deeppebbletech@gmail.com or via our Contact page.